Privacy Policy

At Shixi Box LTD (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.shixibox.com or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Company Name: Shixi Box LTD
Registered Address: 71–75 Shelton Street, London, WC2H 9JQ
Website: www.shixibox.com
Email: contact@shixibox.com

We are a company registered in England and Wales, providing beauty and wellness products through our online store.

2. Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: name, email address, phone number, billing and shipping address.

  • Payment Information: details required to process your order (we do not store full payment card details).

  • Account Information: login credentials, preferences, and purchase history.

  • Technical Information: IP address, browser type, operating system, and usage data (through cookies and analytics tools).

  • Communication Data: messages, inquiries, or feedback you send via email or contact forms.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or account.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and user experience.

  • Send promotional offers or updates (only if you’ve opted in).

  • Comply with legal obligations or prevent fraud.

We process your data lawfully, fairly, and transparently under the UK General Data Protection Regulation (UK GDPR).

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences and shopping cart items.

  • Analyze site traffic and performance.

  • Deliver relevant ads and promotions.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect website functionality.

5. Sharing Your Information

We respect your privacy and never sell your personal data.
We may share your information only with:

  • Payment processors (for secure transactions).

  • Shipping partners (to deliver your orders).

  • IT and analytics providers (to maintain website performance).

  • Legal authorities, if required by law.

All third parties we work with are required to keep your information secure and use it only for authorized purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
All payment transactions are encrypted through secure SSL technology.

Despite our efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (for example, tax or accounting obligations).

When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • ✅ Access – request a copy of the personal data we hold about you.

  • 📝 Correction – request correction of inaccurate or incomplete data.

  • ❌ Erasure – request deletion of your personal data (“right to be forgotten”).

  • 🚫 Restriction – request limited processing of your data.

  • 🔄 Data Portability – request transfer of your data to another provider.

  • 📩 Withdraw Consent – opt out of marketing communications at any time.

To exercise your rights, contact us at contact@shixibox.com.

9. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you occasional emails about promotions, new products, or special offers.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

10. Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

📧 Email: contact@shixibox.com
🏢 Address: 71–75 Shelton Street, London, WC2H 9JQ